Tuition Fee Refund and Compensation Policy

Purpose

This policy explains when Kingston Academy may issue tuition fee refunds or consider compensation following cancellation, withdrawal, termination or significant disruption.

Refund Eligibility

Refunds may be considered where a learner cancels within the applicable cooling-off period, withdraws, is terminated, has overpaid, or Kingston Academy cannot deliver the agreed course.

Calculation

Any refund after commencement takes account of the date of withdrawal, training completed, materials and services supplied, awarding-organisation costs and other reasonable expenses already incurred.

Payment Method

Refunds are returned to the original payment source. Payments made by a sponsor or funding body are refunded to that organisation.

Compensation

Where significant disruption creates evidenced additional costs, Kingston Academy may consider reasonable compensation. Alternatives may include rescheduling, venue relocation, online delivery, transfer to another provider or support with additional travel costs.

Applications

Requests must be made in writing and include learner details, course information, the reason for the request and supporting evidence.

Contact

Kingston Academy · 0800 274 0091 · info@kingstonacademy.co.uk